A fixed scope, progress every week, and nothing hidden.
This is how every project runs, from the first call to the day you take over. What happens at each step, what we need from you, and what you receive.
Five steps
Fit call
30 minutes, freeYou tell us what you need and what isn’t working. We ask about your systems, timeline and budget, and tell you honestly whether we’re the right team. If we aren’t, we’ll try to point you to someone who is.
What we need from you
A short description of the project, and links to anything that exists today.
What you receive
A clear next step: a proposal, an audit or a referral.
Discovery and proposal
[X days to X weeks]For small projects, a proposal within [X] business days. For larger builds, a short paid discovery to map systems, data and risks before we commit to a price.
What we need from you
Access to current tools and an hour with the people who do the work.
What you receive
A proposal with scope, timeline, risks and a fixed price. For discovery, a specification.
Design and build
Most of the projectWork happens on a staging copy you can open at any time. Every week you get a short written update and, when there’s something to see, a demo.
What we need from you
Feedback within the agreed review windows, and content or approvals when they’re due.
What you receive
A weekly progress note and a working staging site.
Security review and launch
[Final week]Before launch we run the security, accessibility and performance checklists, then launch on a planned date with a rollback plan.
What we need from you
A launch window that suits your team.
What you receive
A launch report: what we checked, what we fixed and what’s left for you to decide.
Handover, care and improvements
Ongoing, optionalYou get every access, the code and the documentation. If you want us to keep the system updated and monitored, a monthly care plan covers it.
What we need from you
Nothing, unless you choose a care plan.
What you receive
A handover pack, and monthly reports if you choose a care plan.
The documents you’ll receive
Ask for a redacted sample of any of them before you decide. Seeing the paperwork says more about a team than any promise.
Proposal and statement of work
Scope, deliverables, timeline, price and what’s out of scope.
Weekly progress note
Done, next, blocked and decisions needed, in one page.
Security audit report
Summary, findings, a prioritized fix list and a retest.
Launch report
Checklist results for security, accessibility and speed.
Handover pack
Accounts, architecture, admin guide and how to change things.
Ways to work with us
Every price is fixed before work starts. The starting points help you budget; your proposal gives the exact figure.
Audit
A website, security or AI-readiness review, with a written report.
Fixed scope and price
Report and walkthrough call
Prioritized fix list
Retest after fixes (security)
[From $X]
Fixed price. The fee is credited if you hire us for the fixes.
Project
A defined build: a website, a portal, an integration, a plugin or an AI pilot.
Written proposal and statement of work
Weekly progress notes and demos
Security review before launch
[30]-day defect warranty
[From $X]
Fixed price, paid in milestones.
Care plan
Ongoing updates, monitoring and improvements for a site or system.
Updates tested on staging
Uptime and security monitoring
Tested backups
A monthly bank of hours
[From $X per month]
Month to month. Cancel with [30] days’ notice.
Larger builds start with a short paid discovery: we map the systems, the data and the risks, and you get a specification you could take to any developer. If you go ahead with us, the discovery fee is credited to the project.
Working together
The practical details, agreed in writing before the project starts.
Contracts
A master services agreement, plus a statement of work for each project. We sign your NDA before a detailed call if you need one.
Payments
Milestones: usually 50% to start and 50% at launch, or 40/30/30 on longer projects. Invoices in US dollars.
Communication
One shared channel, a written update every week, and replies within one business day. Calls [from X to Y ET], in English or Spanish.
Changes
Anything outside the agreed scope is quoted in writing before we start it. No surprise invoices.
Warranty
Defects in what we delivered are fixed at no cost for [30] days after launch.
Ownership
Code, designs and documents are yours when the final invoice is paid. Accounts and domains are in your name from day one.
If we part ways
You keep everything: code, access and documentation, plus [two weeks] of handover help.
Ready for step one?
The first call is free and takes 30 minutes. You’ll know by the end whether we’re the right fit.